Delivery & Fulfilment Terms
Effective date: 10 September 2026
suitcase.ie products are normally fulfilled digitally.
How your eSIM is delivered
After successful payment, we will normally send or make available:
- confirmation of your order
- the eSIM installation information
- a QR code or other activation credential where required
- installation instructions
- relevant plan information
Delivery channel
Delivery may take place through your order confirmation page, email, customer account or a combination of these.
Delivery timing
Your eSIM is normally delivered immediately after successful payment.
Occasional delays can occur due to:
- payment verification
- fraud prevention
- supplier availability
- technical outages
- email delivery problems
- telecommunications-provider systems
If delivery appears delayed
If you have not received your eSIM, first check your spam or junk folder and confirm that you supplied the correct email address. Then contact help@suitcase.ie.
Customer responsibility
You are responsible for supplying a valid email address and maintaining access to the device or account required to receive the product.
We are not responsible for delay caused solely by an incorrectly entered email address, although we will reasonably assist where possible.
Failed fulfilment
If we are unable to supply the purchased service within the agreed period, applicable statutory consumer remedies may apply.
Keep your activation details secure
Treat QR codes and activation credentials as confidential.
Do not publish, forward or share them unless the product expressly supports multiple users. Unauthorised use of activation credentials may make the eSIM unusable.